Refund Policy – CivilPre.in
At CivilPre.in, we strive to provide high-quality digital content for exam preparation. As all our products are digital in nature (eBooks, test series, online courses, etc.), we follow a strict refund policy as outlined below:
1. No Refunds on Digital Products
All purchases made on CivilPrep.in are non-refundable. Once a digital product is purchased and accessed, it cannot be returned or refunded.
2. Exceptional Cases
Refunds will only be considered under the following exceptional circumstances:
- Duplicate payment made for the same product.
- Technical failure resulting in non-delivery of content, and our team is unable to resolve the issue within 3 working days.
In such cases, you must contact us within 48 hours of the issue.
3. How to Request a Refund
To request a refund in the eligible cases above, email us at support@civilprep.in with the following:
- Your full name
- Registered email ID
- Order ID and payment receipt
- Reason for refund
Refund decisions will be made after internal verification, and any approved refund will be processed within 5–7 business days via the original payment method.
4. No Refunds For:
- Change of mind after purchase
- Incompatibility with your device or internet issues
- Failure to use/access the product due to user-side error
5. Contact Us
For any questions regarding our refund policy, reach out to us at:
📧 support@civilprep.in
📞 +91 8700523510